FAQs – Complete Answers for Custom Cartons

Ordering & Quantity – MOQ and Ordering Process

Ordering is often the first concern—especially for first-time custom projects. MOQ, ordering methods, and the customization workflow are key decision factors. Here are the most commonly asked questions about ordering.

Custom carton ordering consultation

Materials & Flute Types – A/B/C/E Flute Differences

Flute selection directly impacts protection performance and cost efficiency. Many customers are unsure which flute type best fits their product. Below are clear explanations of the most frequently asked questions about materials and flute types.

A/B/C/E flute comparison

The main differences are thickness and performance. A flute is about 5 mm and offers excellent cushioning—ideal for fragile items and high-protection packaging. B flute is about 3 mm with a flatter surface, suitable for higher-quality printing and display boxes. C flute is about 4 mm and is the most widely used balanced option, offering strength with cost efficiency. E flute is about 1.5 mm, slim and refined—great for lightweight items or gift boxes. Consider product weight, shipping distance, and display needs when selecting.

How to choose a flute type

Choose based on product needs: fragile items (glass, ceramics) often fit A flute; premium full-color printing (gift boxes, display packaging) fits B or E flute; general shipping cartons commonly use C flute for a balance of cost and strength. For products over 10 kg, consider double-wall board for higher stacking strength. If you’re unsure, contact us for material recommendations.

Double-wall corrugated board structure

When to use double-wall board

Double-wall corrugated board combines two fluted mediums with three linerboards, suitable for products around 10–30 kg such as machinery parts, appliances, and heavy electronics. Common specs include AB flute (about 8 mm) or BC flute (about 7 mm), offering excellent compression strength and stackability—ideal for long-distance shipping or warehouse stacking. Learn more in our corrugated materials guide.

Sizing & Structure Design – How to Measure and Choose

Accurate sizing and the right box structure help protect your products and improve packing efficiency. For first-time customization, sizing and structure choices can be confusing—here are detailed answers to the most common questions.

How do I measure carton size correctly?

Carton size is typically expressed as L × W × H in centimeters (cm), referring to the internal dimensions. Measure your product’s maximum length, width, and height, then add 1–2 cm to each side to allow easy packing. If you use protective materials like bubble wrap or foam, add extra space for the cushioning thickness. A physical packing test is recommended to confirm fit.

What carton structures are common?

Common structures include: standard regular slotted cartons for shipping; tuck-bottom boxes for lightweight products; two-piece lid-and-base boxes for gifts; window boxes for retail display; and handle boxes for carry needs. We can recommend the most suitable structure based on your usage scenario.

Recommendations for size and structure

The right structure can reduce packaging costs. High-volume shipping often fits a simple structure to reduce assembly time; branded gifts may benefit from premium lid-and-base or magnetic closures to elevate the unboxing experience; e-commerce shipping can use easy-to-pack structures for faster fulfillment.

Can you make special-shaped cartons?

Yes. In addition to standard rectangular cartons, we can produce hexagonal, triangular, custom display structures, and modular packaging. Special shapes require a die-cut mold. Our design team will provide a structural drawing for confirmation before sampling and mass production. Explore our customization service options.

Printing & Design – From Logo to Full-Color Printing

Printing strengthens brand recognition and can affect shelf appeal. From cost-effective single-color logo printing to premium full-color CMYK, we provide a wide range of printing and design solutions. Below are answers to the most common printing and design questions.

Can I print only a logo? What’s the minimum number of colors?

Yes. We offer single-color, two-color, and full-color (CMYK) printing. Single-color logo printing is the most economical and works well for industrial shipping cartons. Two-color printing increases brand recognition and is popular for SMEs. Full-color CMYK can present detailed graphics and product photos, ideal for retail display packaging. We also provide finishing options such as UV coating and foil stamping to enhance premium appearance.

Printing options showcase

Do you provide design services? Do I need to prepare artwork?

Yes. If you already have artwork, please provide vector files such as AI, PDF, or CDR. Our prepress team will check files and adjust colors as needed. If you don’t have artwork yet, our design team can help you create packaging layouts from scratch—logo placement, color palette, graphics, and typography. Learn more about our packaging design service.

Sampling service showcase

Do you provide sampling? How is it priced?

We provide sampling support (material costs may apply). Sampling usually takes 3–5 business days so you can confirm size, structure, and printing results. Once the sample meets your requirements, we proceed to mass production to help ensure the final product matches expectations.

Pricing & Quotes – Key Factors That Drive Cost

Pricing is one of the most common concerns for custom cartons. Understanding the key variables helps you plan packaging budgets more accurately and find the most cost-effective solution. Below is a transparent breakdown of the factors that affect pricing.

Custom carton pricing analysis

Lead Time & Delivery – From Order to Receipt

How long does each stage take from confirmation to delivery? Which areas do we cover? Can we handle rush orders? Below is an overview of typical lead times and delivery arrangements to help you plan production and shipping schedules.

Nationwide delivery service

Which areas do you deliver to?

We offer nationwide delivery across Taiwan. Offshore islands may require additional shipping fees. Northern areas can be served by our in-house fleet; other areas use professional logistics partners. Freight is calculated based on quantity, volume, and distance, and large orders may qualify for included shipping. See service locations and coverage.

Can you expedite rush orders?

Yes. Rush orders can be completed as fast as 5–7 business days depending on the production schedule. We recommend notifying us at least 3 days in advance for scheduling. Expedited service may incur additional fees—please contact us to confirm timing and cost.